Bas Kousemaker
~ Experienced IT Strategist | Customer Success Leader | Confidential Counselor
Passionate about
Diversity & Inclusion and Social Innovation
Attention is my craft
INTRODUCTION
ProfileI am an experienced IT strategist with a passion for digital transformation. My approach is people-centric, aiming to leverage technology to improve business processes and achieve sustainable strategic goals.Besides my expertise in IT strategy and digital transformation, I am deeply committed to promoting diversity, equity, and inclusion (DEI), ensuring a safe workplace and equal rights for all. I am driven to play a role in addressing climate change. I believe in harnessing technology to create inclusive opportunities and foster sustainable collaborations and solutions. My work focuses on integrating digital solutions with sustainable and social innovation, aiming for a balanced and equitable future.I have held various roles in my career. Over six years at OutSystems, I made significant contributions to customer success and team leadership. Under my co-leadership, the Northern Europe region became the top-performing team worldwide in 2023.Previously, I held roles at AMCS (SaaS in the waste and recycling industry), Thunderbuild, CTrack, and Relatics (SaaS solutions for transport, logistics, and construction). My early career included project management in exhibition construction, office interior design, and turnkey delivery of public spaces such as libraries.Current FocusAfter leaving OutSystems, I am exploring new opportunities within and outside the tech ecosystem. My interests lie in IT strategy, digital transformation projects, and leadership roles in customer success. I am passionate about using my expertise to help organizations achieve their strategic goals.EntrepreneurshipI am also leveraging my diverse skills for the sustainable growth of 1for2 Social Innovation, founded and led by my wife Kirsten Heukels. This initiative focuses on improving individual and organizational performance through training, coaching, mediation, and providing External Confidential Advisors. This aligns perfectly with my pursuit of social impact, inclusivity, and a culture of trust and transparency.Core Values- Transparency: Open and honest communication in all interactions.
- Empathy: Understanding and addressing the needs and concerns of others.
- Ethics: Upholding the highest standards of integrity and responsibility.
- Professionalism: Delivering exceptional service and results.
- Trust and Autonomy: Building strong, independent teams based on mutual respect and responsibility.Looking AheadI look forward to connecting with professionals and organizations that share my values and vision. Whether it involves IT strategy, digital transformation, customer success initiatives, or social projects, I am open to discussions and collaborations that have a meaningful impact.Feel free to contact me for potential opportunities or to expand our professional network.Personal Life and PartnershipSince 2016, I have been married to Kirsten, after my first marriage ended in divorce. Together, we have a large and dynamic family, consisting of two foster children, two children from my first marriage, and two from her first marriage. They are all now adults and wonderful conversational partners.Kirsten started as a mediator in 2000, and her business evolved into a boutique consultancy specializing in interpersonal communication, including mediation, training, and coaching. Her company serves organizations such as KNVB, Embraer, and Odin as an external confidential advisor.Aligned with our shared vision for social innovation and sustainable business practices, I completed training as a Confidential Advisor in 2022 and am officially certified. This certification enables me to expand my role within 1for2 Social Innovation and contribute to promoting inclusivity and a culture of trust and transparency within organizations.For more information about my expertise and services, please feel free to contact me via the contact form.
Contact
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Registered & Certified External Counsellor at LVV.